Shipping & Returns Policy

Prints

Environmental policy

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed prints (and their delivery) are certified carbon neutral.

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

We provide global shipping for all prints and framed prints to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within 1 to 4 days to the UK or Europe, in 2 to 5 days to North America and 5 to 7 days for Australia/New Zealand. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order is shipped, you will receive a tracking number via email.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL.

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs

We have duty free delivery to the US, UK and EU. Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery.

Original artworks

Shipping

We provide global shipping for all original artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-5 days working days. Once your order is shipped, you will receive a tracking number via email.

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs & taxes

We have duty free delivery to the EU. Original paintings shipped to destinations outside of EU may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Elsi Tauriainen Art is not responsible for these charges if they are applied and are your responsibility as the customer.

Got another question?

Please contact me on shop@artistelsi.com with any other questions.